What should I do in case of scam ?
God damned, they’ve got you! You’re now pretty sure you’ve been scammed. OK, take a deep breath and try to make your mind clear. You may have a solution but you have to be quick and take the right actions. We’ve prepared a 6 steps-method to maximize your chances against the bad guys.
1- Collect information
Information are definitely a key point when it comes to fight scammers. How did they contact you? Email? Phone? Website? Social Network? Write down everything they effectively used: email addresses, phone numbers, website URL, profile name and ID. Take screenshots of everything you can because, they will likely change their (fake) identities soon. Make a difference between the way they contact you and the way the claim you can join us… because no claim from them should be trust.
2- Keep contact
As long as you have answers, you have some chance to at least get more information… and maybe make the situation better. So try to be not too much offensive: you can say want your money back but forget about threats and insults. I know how hard it is but we don’t want them to run away. Be careful anyway: if they propose any solution involving you to send more money or bank account details, DO NOT ACCEPT IT, it’s just another scam.
3- Get more information
An email, a phone number, or a URL can say many things about your scammer. Google them. You will probably get other scams from the same fraudsters, testimonies about from other victims and tips to get your money back. This time again, refuse any proposal from apparently helping people who finally ask some money or bank details : many of those are from scammers too.
4- Complain, report… make noise!
Report a scam on the Internet will provide you with many benefits. Scammers don’t like to be reported : some of them (but not many…) will get back to you to fix your problem or refund you. By complaining, you will also help other Internet users and authorities to be aware about them, hence to fight them.
5- You are maybe insured against your issue!
If you’ve paid by Paypal, you should be protected by the Purchase Protection Program (see conditions there). Some purchase platforms such as Ebay or Aliexpress will provide you with an insurance too: look closely at their process and conditions. Credit cards sometimes give such a protection: the Amex is known to be a great card and it is when it comes to insurance (here are American Express conditions). In any case, check with your bank what your options are.
6- Keep checking your bank accounts
Fraudsters have several ways to take your money some time after the scam. They can subscribe you to recurring payments, rob you confidential information to make credit card payments or wire transfers in your name. So, check your accounts often and pay attentions to details. Get in touch with your bank if you have any doubt about your transactions history.
Do you have any experience to share? Some tips to add? Leave a comment!